Visitor registration
Diakon Senior Living – Hagerstown (Maryland)

Updated Sept. 8: Yesterday, one Ravenwood Assisted Living staff member tested positive for COVID-19. Visitation is suspended in Ravenwood Assisted Living for 14 days. Visitation is permitted for compassionate care. Family members will need to wear full PPE.

Sept 1: We had an outside vender test positive last evening who was in our skilled nursing care center on Aug. 30. The Maryland DOH guidelines require we quarantine in our Ravenwood skilled nursing care center and we are testing today. We are closed for visits today; however, we will reopen for outdoor visitation tomorrow. 

You can call (240) 420-4250 to sign up.

Please use the form at the bottom of this page to reserve times as available. Additional instructions are listed below as well. Please check this page for any potential updates. 

Overall Diakon information can be found here, cases here. 


Family members should use this page to ...

1) Schedule a time to visit with a loved one in the nursing care center on the Ravenwood Campus
2) Review your responsibilities when making a visit
3) Acknowledge your agreement with the policies and procedures governing the visit 


Before you schedule your visit, please review the following important information. You will be required to acknowledge your agreement with our visitation policy on a form provided below. 

Please note as well that visitation availability or schedules are subject to change at any time, based on changes in COVID-19 guidance from the Maryland Department of Health. View our state-approved campus-wide visitation plan.

COVID-19 is an infectious disease caused by the novel coronavirus SARS-CoV-2, which has caused a worldwide pandemic. People infected with the virus, which is spread via droplet through the air by coughing or sneezing, through close personal contact or by touching an object or surface with the virus on it, can be asymptomatic or have mild to severe illness. Older people and those with underlying health conditions such as heart or lung disease or diabetes appear to be a higher risk of developing serious complications; some die as a result.  

Here are important guidelines for family members or other visitors. If you refuse to adhere to these guidelines, your visit may be shortened or canceled. 

  • Do not visit if you are sick or exhibiting symptoms of an illness.
  • Follow the guidelines set forth including seating arrangements and screening process.
  • Sanitize/wash your hands at the beginning and end of your visit as well as during the visit if they become soiled or contaminated.
  • Wear a mask during the entire visit; your mask must cover your nose and mouth. Please bring mask(s) to your visit.
  • Residents must also wear masks. 
  • Maintain at least six feet physical-distancing.
  • Do not hold hands, kiss, hug or allow any other physical contact with your loved one; at this time, the risk is too high.
  • Cover any coughs and sneezes. Use tissues and discard in the trash, then wash hands immediately after use.
  • Do not walk through any part of the health care center; visitors must remain in designated visitation areas.
  • Do not bring pets to the visit unless they are designated as a therapy pet and appropriate documentation is provided.
  • Directly supervise any youth visitor.
  • Please allow staff members time to properly disinfect contact surfaces to avoid cross-contamination.
  • Important: Download the visitation form provided below, then print, sign and bring it to your visitation appointment.

Visiting:

When you arrive on campus please follow the directions below...

  • The Nursing Care Center on the Ravenwood Campus: Enter the nursing care center’s main vestibule and ring the silver doorbell if no staff are present at the front desk. You will be let into the building by staff, screened, and review guidelines. You will visit inside in the activities room or you may go outside on the patio if the weather allows. The visits will be 30 minutes. You may not go anywhere else in the facility.
  • The Assisted Living Community on the Ravenwood Campus: Enter the foyer of the main entrance and ring the doorbell.  A staff member will come to greet you.
  • The Assisted Living Community on the Robinwood Campus: Enter through the main entrance. After entering wait in the vestibule for a staff member to meet you or use the red phone which will automatically ring the nursing staff.
  • Be sure to bring masks and any other personal protective equipment with you.

Guidelines:

  • Ravenwood Nursing Care:
    • Visits will occur Monday through Friday between 9:30 and 11:30 a.m. and 2 and 4 p.m.
    • To schedule a visit use the button below.
    • If for some reason you are unable to schedule a visit using this page, please contact Sharon Grasso at (240) 420-4250.
  • Ravenwood Assisted Living and Robinwood Assisted Living:
    • Walk-in visitation from 1 to 4 p.m., seven days a week. No need to schedule an appointment. Just enter the vestibule and ring the bell for staff to come let you in, screen you and go over the guidelines. Visitors may visit for approximately 30 minutes in the resident’s private room. Visitors may also take the resident outside if weather permits for a longer visitation time.
  • No visits are allowed with residents “under observation.”
  • Each visit is limited to two people per resident; each visitor must wear a mask.
  • One additional caution: If, after a visit with your loved one, you experience COVID-19-related symptoms or test positive, please let us know immediately so that we can appropriately monitor and care for your loved one.

To schedule your visit at the Nursing Care Center on the Ravenwood Campus, please click the button below. Please note that the online calendar system may not work with Internet Explorer. If you are using that browser, copy the link you see in the browser the button opens and paste into another browser, such as Edge, Chrome, Firefox or Safari.

  1. Important: Please print this form, sign it and bring it to your visit. Please give it to our staff member.