Visitor registration
Luther Crest, Allentown, Pennsylvania 

Updated May 10: In-person family visitation is open. Please use the information at the bottom of this page to reserve times. Please note that we have received new federal and state visitation guidance and have implemented the policies and procedures required by that guidance. We update this page periodically as changes occur.

Diakon’s overall response to the pandemic is found here, a chart of current active cases here.


Family members should use this page to ...

1) Schedule a time to visit with a loved one in the nursing care center and personal care at Luther Crest 
2) Review your responsibilities when making a visit
3) Acknowledge your agreement with the policies and procedures governing the visit 


Whenever visits are allowed, please review the following important information before you schedule your visit. You will be required to acknowledge your agreement with our visitation policy on a form provided below.

Please note as well that visitation availability or schedules are subject to change at any time, based on changes in COVID-19 guidance from the Pennsylvania Department of Health. Our state-required policies are found immediately below; please note that these policies were completed last year as a requirement from the government to schedule the first visits during the pandemic. The information relates to overall visitation policies and processes, with actual visitations available only as current conditions allow and in alignment with CDC and state protocol. The policies have been updated for 2021, incorporating recent new federal and state guidance.

COVID-19 is an infectious disease caused by the novel coronavirus SARS-CoV-2, which has caused a worldwide pandemic. People infected with the virus, which is spread via droplet through the air by coughing or sneezing, through close personal contact or by touching an object or surface with the virus on it, can be asymptomatic or have mild to severe illness. Older people and those with underlying health conditions such as heart or lung disease or diabetes appear to be a higher risk of developing serious complications; some die as a result.  

Here are important guidelines for family members or other visitors. If you refuse to adhere to these guidelines, your visit may be shortened or canceled. 

  • Do not visit if you are sick or exhibiting symptoms of an illness.
  • Follow the guidelines set forth including seating arrangements and screening process.
  • Sanitize/wash your hands at the beginning and end of your visit as well as during the visit if they become soiled or contaminated.
  • Wear a mask during the entire visit; your mask must cover your nose and mouth. Please bring mask(s) to your visit.
  • Residents must also wear masks. 
  • We encourage you to maintain at least six feet physical-distancing.
  • Cover any coughs and sneezes. Use tissues and discard in the trash, then wash hands immediately after use.
  • Do not walk through any part of the health care center; visitors must remain in designated visitation areas.
  • Do not bring pets to the visit unless they are designated as a therapy pet and appropriate documentation is provided.
  • Directly supervise any youth visitor (see linked reopening plan for information on ages).
  • Please allow staff members time to properly disinfect contact surfaces to avoid cross-contamination.
  • Important: Download the visitation form provided below, then print, sign and bring it to your visitation appointment.

Visitation guidelines

Here is the plan for family visitation: 

  • Visits are scheduled by telephone.
  • Please bring masks with you. 
  • Visitors must complete and sign the Diakon Family Visitation Acknowledgement Form (also found on this page) and complete the Health Screening for All Visitors Form and have their temperature taken (anyone with a temperature greater than 100 degrees will be asked to leave without visiting).
  • We will clean the visitation space in compliance with federal and state guidelines (as done previously).
  • Again, please note that you must wear a mask during the visit; we encourage you to maintain physical-distancing guidelines.
  • Each visit is limited to two people per resident; each visitor must wear a mask.
  • One additional caution: If, after a visit with your loved one, you experience COVID-19-related symptoms or test positive, please let us know immediately so that we can appropriately monitor and care for your loved one.
  • The safety of your loved one is our primary concern; failure to follow physical distancing guidelines may limit your ability to visit.

To schedule visits in health care, please contact is Susan Xander at (610) 391-8217.

  • Visitations will occur mornings and afternoons, Tuesdays and Thursdays
  • Visitors should go to the administration building to check in and then proceed down elevator to the lower level commons to double doors leading to the health center. There, please wait for staff to meet you and escort you to the visitation area.

To schedule visits in personal care, please contact is Angela Cardona at (610) 391-8247.

  • Visitations will occur mornings and afternoons, Mondays, Wednesdays and Fridays
  • Please drive to the parking lot for the personal care community. Enter the building at the door next to the stone wall marked Personal Care. We will open the door for you to enter the building. You will be asked to complete the health screening and sign the visitation acknowledgement form. You will then be able to visit.

Important: Please print this form, sign it and bring it to your visit. Please give it to our staff member.